Delivery

Shipments and returns

1. Delivery Areas

MUVANI currently delivers to:

  • The United States

  • Selected international destinations (where available)

Delivery availability may vary based on product type, size, destination, or carrier restrictions. We reserve the right to limit or refuse delivery to certain locations.

2. Processing & Production Time

Many MUVANI products are handmade, made-to-order, or customized.

  • Processing times vary by product and customization level

  • Estimated processing times are shown on product pages or at checkout

  • Custom and engraved items require additional production time

Processing time does not include shipping time.

3. Shipping Methods & Carriers

We ship using trusted third-party carriers, which may include:

  • USPS

  • UPS

  • FedEx

  • Other regional or international carriers

Carrier selection is determined by destination, package size, weight, and service availability.

4. Shipping Rates

Shipping costs are calculated at checkout based on:

  • Delivery location

  • Package size and weight

  • Shipping method selected

Shipping fees are non-refundable, except where required by law or in cases of delivery error caused by MUVANI.

5. Estimated Delivery Times

Delivery dates provided are estimates only and are not guaranteed.

Delays may occur due to:

  • Carrier disruptions

  • Weather conditions

  • Customs processing (international orders)

  • Peak seasons or holidays

  • Force majeure events beyond our control

MUVANI is not responsible for delays caused by shipping carriers or events outside our control.

6. Customs, Duties & International Orders

For international shipments:

  • Customers are responsible for all customs duties, taxes, and import fees

  • Delivery times may be extended due to customs clearance

MUVANI is not responsible for delays, fees, or refusals caused by customs authorities.

7. Address Accuracy

Customers are responsible for providing accurate and complete delivery information.

MUVANI is not liable for:

  • Delays or losses caused by incorrect addresses

  • Returned packages due to address errors

Re-shipping fees may apply for returned or undeliverable packages.

8. Delivery Confirmation & Risk of Loss

Risk of loss and ownership of products pass to the customer once the order is handed over to the carrier, unless otherwise required by applicable law.

Delivery confirmation or tracking information may be provided when available.

9. Lost, Stolen, or Delayed Packages

If a package is marked as delivered by the carrier, MUVANI is not responsible for:

  • Theft

  • Loss after delivery

  • Misplacement by the recipient

For packages lost in transit, customers must notify us within 7 days of the expected delivery date so we may assist with a carrier investigation.

10. Damaged Deliveries

If your order arrives damaged:

  • Contact us within 48 hours of delivery

  • Provide clear photos of the packaging and product

Failure to report damage within this timeframe may affect eligibility for replacement or refund.

11. Split Shipments

Orders containing multiple items may be shipped in separate packages depending on availability and production timelines. There is no additional charge unless otherwise stated.

12. Refused or Returned Deliveries

If a delivery is refused or returned due to:

  • Incorrect address

  • Failure to collect

  • Unpaid customs fees

The customer may be responsible for additional shipping and handling fees.

13. Delivery of Custom & Personalized Items

Custom or personalized products:

  • Are produced specifically for the customer

  • Cannot be canceled once production begins

  • Are not eligible for return due to delivery delays

14. Changes to Delivery Terms

MUVANI reserves the right to update or modify these Delivery Terms at any time. Changes will take effect upon posting on the Website.

Continued use of our services constitutes acceptance of the updated terms.

15. Contact Us

For delivery-related questions or concerns, please contact us through:

🌐 https://muvani.store
📧 Support available via the Website contact form